Alexandre Vieira De Oliveira
Doctorate – Shiftwork (24/7) and Human Resources Practices: proposal for specific management of specific people
Advisor: Prof. Dr. Joel Souza Dutra
Comission: Profs. Drs. Wilson Aparecido Costa de Amorim, Elza Fatima Rosa Veloso and Leonardo Nelmi Trevisan
Link YouTube: https://youtu.be/FpU_QEAiRgE
The global context currently is at an accelerated pace, driven mainly by computing technologies progress, on the other hand, individuals seek to reconcile professional and personal life, placing more emphasis on balance than unbridled capital accumulation. Labor, in this scenario, can be 24/7, i.e., companies do not stop, and they need a workforce working around the clock to meet customer demands. Therefore, Human Resources Management (HRM) must allow flexibility to adapt the workday to when people feel more productive. While there are positive consequences of working in shifts, negative ones can be disastrous for individuals and the organization. Occupational medicine specialists have called attention and orientated their research to the effects of shiftwork, but the negative impacts have been neglected from an economic and people management perspective. Thereat, this research presents a theoretical review on human resources practices, shiftwork, and its implications to identify whether information and communications technology organizations adjust specific HR practices for shiftwork for mitigating the impacts caused by using this format. To achieve this goal, there was a quantitative step using FEEx 2020 database and a qualitative step with five managers interviews. The results made it possible to prove this research hypotheses by determining that most organizations that have shift workers do not have specific HR practices for these professionals regarding recruitment and selection, monitoring physical and mental health and the presence of managers 24 hours a day. Hence, it is understood that the sample of organizations studied clearly does not provide conditions that allow minimizing the impacts resulting from shifts and opens space for a more comprehensive theory.
*Abstract provided by the author